Human Error is a Myth. Bad Systems are Real.

↳If a junior engineer accidentally deletes the production database, whose fault is it?

• ↳In a toxic culture, the engineer is fired.
• ↳The result? Everyone lives in fear, mistakes are swept under the rug, and the next time something breaks, it takes hours to fix because engineers are terrified of admitting what they typed.

• ↳In a true SRE culture, you assume the engineer was acting with good intentions based on the information they had.
• ↳Instead of asking 'Who did this?', you ask: 'Why did our system allow an engineer to delete the database without a peer review?' You fix the permissions, add safety rails, and the entire company becomes tangibly safer.
• ↳You can't fix humans; you can fix systems.