[ SRE_ARENA ]
TOIL REDUCTION & AUTOMATION

Automate Yourself Out of a Job.

Visualization: 1. Identifying Toil
DOWNLOADING CONCEPT: 1. IDENTIFYING TOIL...
  • ↳Not all work is toil.
  • ↳Writing a Terraform module is engineering.
  • ↳Attending meetings is overhead.
  • ↳Toil is very specifically defined work that is: 1.
  • ↳Manual: Typing commands by hand.
  • ↳2. Repetitive: Doing the same thing multiple times.
  • ↳3. Automatable: A script could do it.
  • ↳4. Tactical: It's reactive, interrupt-driven (e.g., clearing a full disk).
  • ↳5. O(n) Scaling: If the company doubles in size, the volume of this work doubles (e.g., onboarding new users).

↳If you spend your day manually granting database access to developers, you are not an SRE, you are a traditional sysadmin.

▲ LIVE INCIDENTThe team is overwhelmed with tickets requesting temporary access to the production database.
sre@arena:~/toil-automation
sre@arena:~$ cat jira_metrics.csv | grep 'DB_ACCESS'